Frequently Asked Questions
How Much Is Shipping in the Connected United States?
It is FREE to everyone living within the connected United States!
Can You Ship Outside the Connected United States??
Yes, we can!
Call (314) 524-4993 for more information or email us at contactus@puzzlestools.com
Can I Specify the Color for Each Letter?
We can accommodate specific colors for letters!
If you use only the colors that we have in stock, there is an extra charge of $5.00.
If you wish to use colors outside our stock colors, you will need to provide the color, and an extra charge of $10.00 will apply.
When ordering a special color combination, call (314) 524-4993 for assistance.
Can You Do Names in Another Language?
Yes!
We have done names in Hebrew, Cyrillic, Arabic, Greek, Chinese, and more.
Call (314) 524-4993 for assistance.
Can You Put in an Accent Mark or Umlaut?
Yes!
We have added several different accent marks to our offerings.
Call us at (314) 524-4993 for assistance.
I Want To Have More Than 10 Letters in Two Names. Will This Work?
If the total letters do not exceed 12, we can put the two names together with a capital letter where the second name starts.
If you have more than 12 letters, call us at (314) 524-4993 for assistance.
I Have an Idea for Something Not in the Catalogue. Can You Do Special Projects?
We are always looking for new product ideas!
Give our Chief Puzzler, Jim, a call at (314) 524-4993, and he can discuss it with you.
If we are able to bring it to market, we will sell you the first one for half price!
Do You Offer Gift Certificates?
Yes, we do!
We offer certificates in product amounts and dollar amounts.
Go to our website's "Name Stools" section for more information!
Will You Do a One-Time Custom Idea, Like an Award, Trophy, or Sign?
Yes, we can!
Call our Chief Puzzler, Jim, at (314) 524-4993 for assistance with your project.
We have done many different special projects for businesses, churches and organizations.
If it is beyond our limitations, we will be able to let you know who to discuss it with.
Do You Sell Wholesale?
Yes, we do!
For more information, contact our Chief Puzzler, Jim, at (314) 524-4993 or email him at wholesale@hollowwoodworks.com.
Do You Have a Corporate Program?
Yes, we do!
There are a few rules to follow:
Must be a registered physical business
Minimum of 6 orders per year
For more information, call our Chief Puzzler, Jim, at (314) 524-4993 or email him at contactus@puzzlestools.com.
I Live Close to Your Shop and Want To Pick Up My Order. Can I?
Yes, you can!
You will need to let us know when you check out that you wish to pick up your order.
We will call you when it is ready to schedule a time to get your order.
What Does the Gift Wrap Look Like?
We have several different styles of gift wrap!
Reach out to us by phone or email and we can help you select the right one for your purchase!
What Should I Do if I Lose a Puzzle Piece or Letter?
We provide FREE replacement letters for lost or broken pieces!
We only charge the shipping cost.
Contact our Chief Puzzler, Jim, at (314) 524-4993 for information on ordering replacement pieces.
You Didn’t Answer My Question in Here?
No worries!
Call us at (314) 524-4993, and we will gladly assist you.